Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We currently only allow returns or exchanges in case of damaged goods being delivered or if the item you received is not what you ordered. We are not offering returns or exchanges on sale items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kiranapparelofficial@gmail.com.
Please note: if your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at kiranapparelofficial@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

If your order doesn’t arrive within the expected delivery timeframe, please contact us within 7 working days of the expected delivery date.
We’ll investigate the issue and work with the courier to locate the package.

Eligibility

  • COD orders cannot be refunded. You may receive a voucher for your next purchase.

  • Refunds apply to paid orders only.

  • Size exchange is not applicable on customized stitched orders.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and received, we’ll send out the exchange order.

Cancellation or Modification of Orders

All paid orders are considered final and cannot be cancelled or modified after 24 hours of order placement. This helps us fulfill our commitment to timely delivery and quality standards.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that banks or credit card providers may take additional time to process the refund.
If more than 15 business days have passed since approval, please contact us at kiranapparelofficial@gmail.com.